Part Time Sales Support Representative
Remote
Part Time
Inside Sales
Entry Level
Sales Support Representative
We are excited to announce a new opportunity within our organization for the role of Part Time Sales Support Representative.
This role comes as part of our ongoing efforts to grow and adapt to the evolving needs of our business. This position would be ideal for:
This role will be completely remote, paid hourly and have flexible hours between 20-29 hours per week. No licensure is required, equipment will be provided, and you get the chance to work within a great organization with great people!
Who is UGP?
Unified Growth Partners is a tech-enabled distribution management platform enabling robust multi-channel distribution capabilities for the broad retail market with a focus on healthcare products and services. The company is led by health and financial services industry experts with a comprehensive understanding of the health plan ecosystem, including plan design, value-based care, consumerism and distribution. At Unified Growth Partners, we build value for brokers, agents, health plans and most importantly healthcare consumers by connecting individuals to the most appropriate plans and simplify the process for brokers so they can guide consumers to make the most appropriate decisions for their families. Supporting Medicare, Medicare Advantage, Ancillary, Medicaid, Financial services and product segments.
The role:
The Customer Experience Representative will be responsible for assisting our Inside Sales team by screening leads for viability as well as providing customer service to our existing clients.
What You Will Do:
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation: $17/hour to start with a 90-day probationary performance and salary review.
Notes
We are excited to announce a new opportunity within our organization for the role of Part Time Sales Support Representative.
This role comes as part of our ongoing efforts to grow and adapt to the evolving needs of our business. This position would be ideal for:
- Retirees: Looking to stay active and engaged while earning extra income.
- Stay-at-home parents: Seeking flexible work arrangements to balance family responsibilities.
- Individuals with other full-time jobs:Looking for a rewarding second income opportunity.
- College Students: Looking to earn extra income while balancing their studies.
- Recent Graduates: Gaining valuable work experience and building their professional network.
- Those seeking flexible work: Looking for part-time employment with the potential for long-term growth.
This role will be completely remote, paid hourly and have flexible hours between 20-29 hours per week. No licensure is required, equipment will be provided, and you get the chance to work within a great organization with great people!
Who is UGP?
Unified Growth Partners is a tech-enabled distribution management platform enabling robust multi-channel distribution capabilities for the broad retail market with a focus on healthcare products and services. The company is led by health and financial services industry experts with a comprehensive understanding of the health plan ecosystem, including plan design, value-based care, consumerism and distribution. At Unified Growth Partners, we build value for brokers, agents, health plans and most importantly healthcare consumers by connecting individuals to the most appropriate plans and simplify the process for brokers so they can guide consumers to make the most appropriate decisions for their families. Supporting Medicare, Medicare Advantage, Ancillary, Medicaid, Financial services and product segments.
The role:
The Customer Experience Representative will be responsible for assisting our Inside Sales team by screening leads for viability as well as providing customer service to our existing clients.
What You Will Do:
- Receive inbound calls from and make outbound follow-up calls to prospective customers, determine their eligibility and interest in various insurance plans, and connect them with a licensed agent who can meet their needs.
- Make outreach calls to existing clients to identify and resolve member issues.
- Maintain up-to-date knowledge of the company’s products, services, and policies to provide accurate information to customers.
- Create contact records and maintain accurate documentation within the CRM.
- Pursue a positive and educational customer experience in every interaction.
- Proactively follow up with customers to ensure issues have been resolved to their satisfaction and to provide updates as necessary.
- Excellent customer service skills
- Excellent attention to detail
- Strong communication skills
- Ability to work independently
- High School diploma or GED
- At least 1 year Customer Service experience preferred
- Call Center experience preferred
- Medicare Advantage experience a plus
- Bilingual (Spanish) is a plus
- A dedicated workspace at home, lacking interruptions and with the ability to protect confidential information
- A dedicated, reliable internet connection, free from competing usage that can impact phone audio quality
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Compensation: $17/hour to start with a 90-day probationary performance and salary review.
Notes
- Schedules will fall between 8am-9pm EST, based on business needs. M-F until October, and then open 7 days a week through December
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